Due to our made-to-order process and commitment to sustainability, our shipping times typically range from 3 to 4 weeks. We appreciate your patience and assure you that the wait is worth it for a meticulously crafted piece.

Yes, all our diamonds are 100% sustainable and lab-grown, reflecting our dedication to ethical practices and environmental responsibility.

Absolutely. We strive to use recycled gold whenever possible, further reducing our ecological footprint and supporting sustainable practices.

Absolutely! At Casa Fonkel, we specialize in milestone jewelry and love helping our customers create pieces that represent their unique stories and special moments. Whether it's commemorating an anniversary, celebrating a birth, and engagement, a wedding, or expressing your individuality, we're here to bring your vision to life. Feel free to reach out to us with your customization requests, and we'll work closely with you to craft a piece that's as unique as you are.

Yes, we ship our sustainable jewelry for now within the EU. Please note that shipping times may vary depending on your location.

To maintain the beauty and longevity of your jewelry, we recommend avoiding contact with harsh chemicals and storing it in a clean, dry place when not in use. Please note that while white gold is a beautiful choice for jewelry, it may naturally discolor over time. However, proper care and maintenance can help preserve its color for longer periods. We offer polishing and cleaning services to keep your pieces looking their best. For specific care instructions or to inquire about our services, please contact our customer service team. We're here to assist you in preserving the beauty of your jewelry for years to come.

Refunds are only applicable in the case of damage. If your item arrives damaged, please contact us via email at info@casafonkel.com within the first 15 days of receiving it, keeping the item in its original packaging and unused. We'll guide you through the return process and issue a refund upon inspection of the damaged item. As part of our commitment to sustainability, our jewelry pieces are made on demand and thus not stocked. We understand the importance of finding the perfect fit, so if the size isn't right, we're happy to resize it for you. However, returns without a valid reason will not be accepted. Our aim is to ensure your satisfaction, so if there's anything you're not completely happy with, please reach out to us via email at info@casafonkel.com, and we'll work to make it right by adjusting your piece to your liking. We encourage our customers to contact us before placing an order if they have any doubts or wish to customize something, ensuring that we create pieces tailored to their preferences. For more information, please refer to our Returns & Exchanges policy page.

You can reach out to us through our Contact page on the website or directly via email at info@casafonkel.com for any further questions or assistance. We're here to help!