Refund policy

As part of our commitment to sustainability, our jewelry pieces are made on demand, and thus, not stocked. We understand the importance of finding the perfect fit, so if the size isn't right, we're happy to resize it for you. In the unfortunate event of damage, we'll promptly issue a refund. However, returns without a valid reason will not be accepted. Our aim is to ensure your satisfaction, so if there's anything you're not completely happy with, please reach out to us via email at info@casafonkel.com, and we'll work to make it right by adjusting your piece to your liking.

We encourage our customers to contact us before placing an order if they have any doubts or wish to customize something, ensuring that we create pieces tailored to their preferences. Please don't hesitate to email us at info@casafonkel.com with any inquiries.

Customizations: If you wish to customize an item, please reach out to us via email at info@casafonkel.com before placing your order. We'll be happy to discuss your preferences and create a piece that meets your specifications.

Refunds: Refunds are only applicable in the case of damage. If your item arrives damaged, please contact us via email at info@casafonkel.com within the first 15 days of receiving it, keeping the item in its original packaging and unused. We'll guide you through the return process and issue a refund upon inspection of the damaged item.